Thank you for choosing www.customsprayheads.com to shop! We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with your purchase, here is our refund policy:
- Refund Request Time
We accept refund requests within 30 days from the date you receive the item. Requests after this period will not be entertained. - Refund Conditions
In order to be eligible for a refund, the item must be in unused condition and in its original packaging and tags. Please note that the following situations are not eligible for a refund:
Items that have been used or are visibly damaged
Packaging is missing or not as closed as it should be
Sale or promotional items (such as those marked as “Final Sale”)
- Refund Process
If you would like to request a refund, please follow the steps below:
Contact our Customer Service team with your order number and the details of your refund request.
Customer Service will review your request and respond to you within 48 hours.
If the request is approved, you will need to return the item to the specified return address, and the shipping fee will be borne by the customer.
Once we receive the returned item and confirm its condition, the refund will be processed to your original payment method. Refunds usually take 5 business days to process.
- Shipping
If the refund is due to an error on our part (e.g., the wrong item or damaged item was received), we will cover the return shipping costs. For returns due to personal reasons, shipping costs will be borne by the customer. - Special Circumstances
If the item is defective, damaged, or not as described, we will provide you with a full refund or exchange. Please check the relevant terms for details. - Questions and Support
If you have any questions about our refund policy or need further assistance, please feel free to contact our customer service team. We will do our best to resolve the issue for you.
Thank you for your support and trust in www.customsprayheads.com! We look forward to providing you with more high-quality products and services.