FAQ

1. What is your shipping range?
   We currently offer domestic and international shipping services. We can ship to all 50 states in the United States, and we also support orders from multiple international regions. Please refer to the shipping information on our website for specific countries and regions that can be shipped.
2. How long does it usually take to receive my order?
   Domestic orders: Usually delivered within 5 business days, the specific time may vary depending on the location and shipping method.
   Please visit our Shipping Terms page for details.
3. How do I track my order?
   Once your order is shipped, you will receive a confirmation email with your order tracking number. You can use this number to check the latest status of your order on the website of our partner shipping company.
4. What shipping methods do you provide?
   We work with multiple reliable shipping service providers, including the United States Postal Service (USPS), Federal Express (FedEx), and United Parcel Service (UPS). At checkout, you can choose the shipping method you wish to use.
5. Will international orders incur additional charges?
   Yes, international orders may incur additional customs duties and import taxes depending on the requirements of the destination. These charges are the responsibility of the buyer and we recommend that you understand the rules before placing an order.
6. Can I modify or cancel my order?
   If you wish to modify or cancel your order, please contact our Customer Service team as soon as possible. Once an order has been processed, it may not be changed or cancelled.
7. What should I do if my order is lost or damaged?
   Please contact our Customer Service team immediately and we will assist you in resolving the issue. If your package is damaged or lost during shipping, we will handle it according to the shipping company’s policy.
8. What payment methods do you accept?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other major payment methods. All payments are processed through a secure encrypted connection.
9. How can I contact Customer Service?
   You can send an email through the “Contact Us” page on the website. Our Customer Service team will assist you as soon as possible.
   If you have any other questions, please feel free to contact our Customer Service team and we will be happy to help you! Thank you for choosing www.customsprayheads.com.